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Technical Writer

At Bossa Nova we create service robots for the global retail industry. We’ve been hard at work to solve some of the biggest challenges for the world's largest retailers. Our robots’ mission is to make large-scale stores run efficiently by automating the collection and analysis of on-shelf inventory data. We collect terabytes of data that retailers use to increase on-shelf availability and improve the shopping experience.

We drive autonomously through aisles, navigating safely among customers and store associates. Oh, we should add, it’s real, happening today, you can meet our robots in some of the world’s biggest retailers.

Job Overview:

We are seeking an experienced and professional Technical Writer with a solid foundation in manufacturing, operations, and service applications to assume full responsibility for building and maintaining various documentation components. This position serves the larger operations organization by creating, updating, managing, and delivering technical documentation about our robot operation.

This role works closely with management, subject matter experts, and technology teams. Activities include creating operating descriptions and diagrams, manufacturing documentation, design descriptions, and more.

Responsibilities:

  • Create and update documentation for the Bossa Nova operations teams including but not limited to:
  • Operating manuals (internal and external focus) and customer instructions
  • Robot design overviews, descriptions, and diagrams
  • Configuration and infrastructure requirements and descriptions
  • Training material and content in various formats (e-learning content)
  • Policies, procedures, work instructions
  • Collaborate with operations, hardware, and software staff to collect and interpret technical information.
  • Develop documentation project plans and timelines.
  • Edit written documentation of operations and other teams to create unified and consistent support documents.
  • Write knowledge-based content in various content management systems

Experience/Skills Required:

  • Bachelor's degree (or equivalent) in a technical or communications field with at least 3+ years of experience
  • Experience documenting enterprise-scale applications
  • Experience with operations documentation including workflows, swim lane diagrams, and knowledge-based articles
  • Working knowledge of web technologies including, browsers, networks, application servers, storage systems, and database technologies
  • Ability to obtain detailed information from multiple subject matter experts
  • Familiarity with structured documents and wikis
  • Experience with PDF creation, screen capture utilities, and image editing software
  • Experience with visualization software to create images and diagrams of complex systems and infrastructure such as MS Visio
  • Experience as a team player in small companies
  • Excellent communication skills

We offer a comprehensive benefits package including medical, dental, vision, unlimited PTO days, 10 company holidays, a 401(k) plan, and education assistance. And on top of all that, we also offer a variety of perks such as lunches twice a week, schedule flexibility, a stocked fridge and kitchen.

Bossa Nova Robotics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bossa Nova abides by applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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