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Fleet Service Technician

As a Fleet Service Technician with Bossa Nova you will be tasked with ensuring the ability of our robotic systems to complete daily operations.  Your responsibilities will include traveling to stores in your service area to troubleshoot and repair robots.  Logical troubleshooting experience will be critical in this role. You will need to have good people and analytical skills in order to quickly communicate both issues and insights with Engineering and Operations teams. You must become familiar with the product, strategy, and the customer's business in order to communicate effectively. Must be willing to travel on a semi-regular basis to observe and report back to the team on robot activities as well as perform required repairs.


  • Extensive travel, including some international, is anticipated (30% to 50%)
  • Provide primary post-sales in-field technical support for assigned service area
  • Provide in-field support and training to Regional Service Technicians
  • Perform upgrades, retrofits, and scheduled maintenance in assigned service area
  • Answer questions, perform demonstrations, and explain best use of the product as required
  • Gather product failure data, deficiencies, and desired updates
  • Support failure review and corrective action implementation
  • Communicate deficiencies, desired updates, and configuration change requests of product
  • Develop and review Operation, Technical, and Maintenance Manuals
  • Develop and review Training Materials

Education and Experience

  • High School Diploma or equivalent
  • Valid driver’s license with clean driving record
  • 2+ years related experience (military training and/or trade school experience accepted)
  • Ability to stand for up to 8 hours and walk 4 miles in the course of a day
  • Ability to lift 50 pounds up to 4 feet high
  • Demonstrated computer skills including specialized software and advanced operating system skills
  • Familiarity with issue tracking and ticketing systems
  • Ability to learn quickly

Available locations include Dallas, TX / Columbia, SC / Pittsburgh, PA

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