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Field Operations Project Manager

At Bossa Nova we create service robots for the global retail industry. Our robots’ mission is to make large scale stores run efficiently by automating the collection and analysis of on-shelf inventory data. We drive autonomously through aisles, navigating safely among customers and store associates. If we were a self- driving car we’d be operating at level 5 autonomy.

Oh, we should add, it’s real, happening today, you can meet our robots in some of the world’s biggest retailers.

Job Title: Field Operations Project Manager

Location: Arkansas 


The Field Operations Project Manager reports to the Director of Field Operations and is responsible for executing assigned field operations projects for Bossa Nova Robotics. This individual will also communicate with other teams (inside and outside of field operations) to coordinate, escalate, troubleshoot, and resolve issues as expeditiously as possible, ensuring service availability levels are met and adverse impacts are minimized. This position has a high potential for growth in a rapidly growing company, will be highly visible, and requires the candidate to establish and manage expectations with customers, executives, and other departments within Bossa Nova.


  • Work collaboratively with field operations team and managers to set delivery milestones, track progress, and manage risk
  • Participate in the creation and implementation of policies and procedures to ensure consistency with customer needs, company goals, industry best practices, and regulatory requirements
  • Continually assess the quality and effectiveness of field operations group processes
  • Ensure timely escalation of planned and unplanned service disruptions, including the associated data collection, reporting, and tracking of follow-ups
  • Provide stakeholders with proactive updates on potential customer impacting issues (e.g., robot operation, data delivery, site performance, service disruptions, planned maintenance, equipment failures, etc.)
  • Manage, mentor, and support operations personnel as well as assist in cross-training, monitoring, and reinforcement of processes and guidelines
  • Interface with business, engineering, and service teams to provide input and insight into customer solutions that are not standard product offerings
  • Create and maintain Operational Reports and KPI’s on a daily, weekly, monthly, or ad-hoc basis
  • Create, monitor, and maintain budgets and project plans for field operations
  • Identify and communicate resource needs and gaps for successful project delivery
  • Work with internal and external stakeholders on cross-functional teams to develop and execute process improvement initiatives
  • Attend all field operations meetings, as necessary


  • Bachelor’s Degree in a technical discipline or equivalent experience
  • Minimum of 5 years managing projects in a mission critical operations environment
  • Demonstrated ability leading technical projects and high-functioning teams
  • Ability to assimilate and understand complex systems and provide clear direction and detailed updates to stakeholders
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to manage and work both independently and collaboratively with others in a remote workforce environment
  • Ability to operate in a fast moving environment with tight deadlines
  • Ability to cope well under pressure
  • Ability to understand and drive technical requirements and Service Level Agreements (SLAs)
  • Excellent verbal, written, and interpersonal communication skills
  • Proactive in engaging with customers, executives, and other Bossa Nova teams
  • Knowledge of change management controls and processes
  • Proficiency in using G-Suite and Windows-based computer applications

Preferred Experience:

  • PMP certification a plus
  • Experience managing work through outside service providers
  • Experience with Jira and SalesForce
  • Incident management experience desired
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