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Project Manager

At Bossa Nova we create service robots for the global retail industry. Our robots’ mission is to make large scale stores run efficiently by automating the collection and analysis of on-shelf inventory data. We drive autonomously through aisles, navigating safely among customers and store associates. If we were a self- driving car we’d be operating at level 5 autonomy.

Oh, we should add, it’s real, happening today, you can meet our robots in some of the world’s biggest retailers.

Position: Project Manager

Location: Pittsburgh, PA

The Project Manager reports to the Director of Service Delivery and is responsible for executing assigned projects for Bossa Nova Robotics. This individual will also communicate with other teams across the company to coordinate, escalate, troubleshoot, and resolve issues as expeditiously as possible, ensuring service availability levels are met and adverse impacts are minimized. This position has a high potential for growth in a rapidly growing company, will be highly visible, and requires the candidate to establish and manage expectations with customers, executives, and other departments within Bossa Nova.

Responsibilities:

  • Work collaboratively with Bossa Nova managers to set project milestones, track progress, and manage risk for continuous projects
  • Participate in the creation and implementation of policies and procedures to ensure consistency with customer needs, company goals, industry best practices, and regulatory requirements
  • Continually assess the quality and effectiveness of project management processes
  • Ensure timely escalation of planned and unplanned service disruptions, including the associated data collection, reporting, and tracking of follow-ups
  • Provide stakeholders with proactive updates on potential customer impacting issues (e.g., robot operation, data delivery, site performance, service disruptions, planned maintenance, equipment failures, etc.)
  • Manage, mentor, and support project management team as well as assist in cross-training, monitoring, and reinforcement of processes and guidelines
  • Interface with business, engineering, and service teams to provide input and insight into customer solutions that are not standard product offerings
  • Create and maintain Operational Reports and KPIs as needed
  • Create, monitor, and maintain budgets and project plans for their projects
  • Identify and communicate resource needs and gaps for successful project delivery
  • Work with internal and external stakeholders on cross-functional teams to develop and execute process improvement initiatives
  • Attend all project management meetings, as necessary
  • Other duties as assigned

Requirements:

  • Bachelor’s Degree in a technical discipline or equivalent experience
  • Minimum of 5 years managing projects in a highly technical environment
  • Experience leading process improvement projects including Lean/SixSigma methodologies.
  • Demonstrated ability leading technical projects and high-functioning teams
  • Ability to assimilate and understand complex systems and provide clear direction and detailed updates to stakeholders
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to manage and work both independently and collaboratively with others in a distributed workforce
  • Ability to operate in a fast moving environment with tight deadlines, in high-pressure environments
  • Ability to understand and drive technical requirements and Service Level Agreements (SLAs)
  • Excellent verbal, written, and interpersonal communication skills
  • Proactive in engaging with customers, executives, and other Bossa Nova teams
  • Knowledge of change management controls and processes
  • Proficiency in using G-Suite and Windows-based computer applications

Preferred Experience:

  • Lean/SixSigma BlackBelt Certification
  • PMP Certification 
  • Experience using Salesforce (Especially Service Cloud and Field Service Lightning) highly preferred
  • Incident management experience desired

 

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