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SRE Manager

At Bossa Nova we create service robots for the global retail industry. Our robots’ mission is to make large scale stores run efficiently by automating the collection and analysis of on-shelf inventory data. We drive autonomously through aisles, navigating safely among customers and store associates. If we were a self- driving car we’d be operating at level 5 autonomy.

Oh, we should add, it’s real, happening today, you can meet our robots in some of the world’s biggest retailers.

Bossa Nova is looking for an SRE manager to own and build out end to end production support of the entire robotics and cloud systems.  The SRE manager position is a unique role as it will have cross visibility and influence across Bossa Nova's production software systems.  The engineering manager will set the tone for individuals working them by ensuring high quality of code standards, testing, automation, and support.   This position will be a hands on position requiring the manager, especially early on, to code, with their team. 


  • Maintain full system (cloud & robot) performance, availability, scalabilty, and efficiency of software components.
  • Fast learner which can jump between various disciplines and learn technology.
  • Build a team that is representative of software engineering stack.
  • Build automation around the systems to improve introspection and ultimately prevent issues from occurring.
  • Fervorous commitment to improving MTTR and MTTF metrics and demonstrates those consistently. 
  • Perform design, code, and quality reviews.
  • Code when necessary.
  • Manage on call rotations for your team.
  • Manage the support triage process.

Minimum qualifications:

  • BS degree in Computer Science or related technical field, or equivalent practical experience.
  • Experience in software development two of the three programming languages: C++, Java, Python.
  • Experience managing an engineering team with technical deep-dives into code, networking, operating systems and/or storage.
  • Experience with the SRE discipline and rigor or production support of critical systems (preferred)


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