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Remote Robot Technician

At Bossa Nova we create service robots for the global retail industry. Our robots’ mission is to make large scale stores run efficiently by automating the collection and analysis of on-shelf inventory data. We drive autonomously through aisles, navigating safely among customers and store associates. If we were a self- driving car we’d be operating at level 5 autonomy.

Oh, we should add, it’s real, happening today, you can meet our robots in some of the world’s biggest retailers

What you will be doing:

  • Oversee robots during their autonomous operations
  • Troubleshoot errors on individual robots, when errors occur
  • Navigate the robot in a safe and sensible manner
  • Communicate with the robot and handler on the ground in real-time
  • Log and report any issues to relevant teams
  • Manage test issues as they occur

Specific Requirements:

  • Knowledge of command line Linux (Ubuntu preferred but not required)
    • file tree navigation
    • using a text editor
  • Previous experience in IT support
    • writing support tickets
    • knowledge of problem management frameworks (ITIL preferred but not required)
  • Interest in learning networking skills
    • Understanding and troubleshooting routers and switches
    • Or willingness to work towards certification

General Qualifications:

  • A good mental and physical discipline to stay alert and responsive in front of a screen for several hours at a time
  • Responsible, reliable, and calm under pressure
  • Able and willing to work flexible hours in shifts
  • A testing mindset – able to support issues and suggest improvements to existing tools
  • A keen interest in technology and its advancement in society
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